What forms of payment do you accept?
We accept the following major credit cards: Visa, MasterCard and American Express.
When will my credit card be charged?
Credit cards will be processed 1-2 business days prior to shipping. You will only be charged on the merchandise that is available to ship.
Do you ship to PO Boxes?
Unfortunately, due to the size of our items, we cannot ship to PO boxes.
I have a damaged item, what should I do?
Please contact customer service at [email protected] and we will be happy to assist you with your request.
I am not happy with my purchase and would like to setup a return. What should I do?
Please contact customer service at [email protected] and we will be happy to assist you with your request.
What if my item is backordered?
Ruhlistic Dècor strives to have every product in stock and available to ship. If an item is not available for immediate shipment, it will be backordered and will ship automatically once it comes back to stock. If you would like to cancel a backorder, please email us at [email protected], and we will be happy to assist you with your request.
**please note that you will not be charged for backordered items until they ship.
**If your backorder is under $50 or older than 6 months, we reserve the right to cancel.
How are your products measured?
Measurements listed are Length x Width x Height
Where does your product come from?
We source product from 15 countries around the world, partnering with artisans and companies that stand behind design and support unique offerings that we can pass along to our customers.
Where does your product come from?
Most of our products are made by hand using traditional techniques and materials, which results in one-of-a-kind pieces! As a result, variation in coloring, shapes, and size are to be expected.
Are your products food safe?
Specific products are tested for food safety. They will be noted as so on the website. Ruhlistic Decor is committed to providing safe, high quality products for our customers. We conduct ongoing quality and safety testing for our products pursuant to all federal and state regulations.